Delivery, Returns and Refund Policy

Delivery Policy:

At Mobilia, we prioritize delivering your furniture with utmost care and efficiency. Our dedicated delivery team strives to ensure that your orders reach you in pristine condition and within the specified timeframe. We offer standard and expedited delivery options to cater to your preferences. Please note that delivery times may vary based on your location and the availability of the selected items. To guarantee a smooth delivery experience, we kindly ask customers to provide accurate delivery information and ensure someone is present to receive the items during the scheduled delivery window. In the event of any unexpected delays, our customer service team will promptly communicate with you to keep you informed.

Returns Policy:

We understand that sometimes a change of mind may occur. At Mobilia, we have a hassle-free returns policy to make your shopping experience worry-free. If, for any reason, you are not completely satisfied with your purchase, you may initiate a return within 30 days of receiving your order. To qualify for a return, items must be in their original condition, unused, and with all accompanying tags and packaging intact. Our dedicated customer service team is ready to assist you throughout the returns process, ensuring a seamless and efficient experience. Please refer to our Returns section on the website for detailed instructions on how to initiate a return.

Refund Policy:

Mobilia is committed to providing a transparent and straightforward refund process. Once your returned items are received and inspected, we will initiate the refund process. Refunds will be processed using the original payment method, and you can expect to see the amount reflected in your account within a reasonable timeframe. Please note that shipping charges are non-refundable, and any return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part. We strive to make the refund process as swift as possible, and our customer service team is available to address any concerns or inquiries you may have throughout the process.